
DBA, Harvard Business School, Doctorate in Business Administration in Production/Operations Management, Office (White-Collar) Service Operations Focus., 1990.
MBA, Harvard Business School, Master in Business Administration with Distinction, General Management., 1982.
AB, Harvard College, Social Studies (Government and Economics), cum laude, 1978.
GSM OM840 N1
Managing and Improving Quality: Six Sigma Green Belt Certification
SMG OM323 A2
Operations and Technology Management
SMG OM323 B3
Operations and Technology Management
SMG OM447 A1
Operations Management in Service Sector
Member Undergraduate Academic Conduct Committee
Coordinator for OM 725/726 during Academic Year 2011-2012; Coordinator for OM 323 during Academic year 2011-2012.