DBA, Harvard Business School, Doctorate in Business Administration in Production/Operations Management, Office (White-Collar) Service Operations Focus., 1990.
MBA, Harvard Business School, Master in Business Administration with Distinction, General Management., 1982.
AB, Harvard College, Social Studies (Government and Economics), cum laude, 1978.
GSM OM855 M1
SMG OM323 A1
Operations and Technology Management
SMG OM447 A1
Operations Management in Service Sector