• Phone: 617-353-2689
  • E-Mail:  eheaphy@bu.edu
  • Office: 619A
  • Office Hours: By Appointment
  • Address: Boston University School of Management
    595 Commonwealth Avenue
    Boston, MA 02215

Profile Summary

Emily D. Heaphy is an Assistant Professor of Organizational Behavior at Boston University’s School of Management.

Emily conducts research in two areas. Her research on high quality connections articulates what positive work relationships are and how they make a difference at work. In a second area, Emily uses ethnographic methods – interviewing and observing people as they go about their work – to understand situations in which people need bureaucratic organizations to respond flexibly, such as when people encounter problems when receiving healthcare, or need to negotiate for time off from work in time-hungry occupations.

Emily’s research has appeared in the Academy of Management Review, Organization Science, Journal of Applied Behavioral Science, Harvard Business Review, Hormones and Behavior as well as several edited collections. She is an Editorial Board member of Academy of Management Review, Organization Science, and Journal of Management of Inquiry. She teaches Negotiations and Leadership courses to MBA, undergraduate and executive students. Emily received her Ph.D. in Management and Organizations from the University of Michigan and a BA in Women's Studies from Wellesley College.

  • Education Open or Close

    Ph D, University of Michigan, Management and Organizations, 2008.

    BA, Wellesley College, Women's Studies, 1997.

  • Current CoursesOpen or Close

    GSM DS999 G1 Dissertation

    GSM OB853 M1 Negotiations

    GSM OB853 P1 Negotiations

  • PublicationsOpen or Close

    Journal Articles:

      Heaphy, E., (2013). Repairing Breaches with Rules: Maintaining Institutions in the Face of Everyday Disruptions. Organization Science, 5(24), 1291-1315.

      Stephens, J., Heaphy, E., Carmeli, A., Spreitzer, G., Dutton, J., (2013). Relationship Quality and Virtuousness: Emotional Carrying Capacity as a Source of Individual and Team Resilience. Journal of Applied Behavioral Science, 1(49), 13-41.

      Uhlmann, E., Ashford, S., Zhu, L., Sanchez-Burks, J., Heaphy, E., (2013). Acting professional: An exploration of culturally bounded norms against non-work role referencing. Journal of Organizational Behavior, 6(34), 866-886.

      Brown, S., Fredrickson, B. L., Wirth, M. L., Poulin, M. M., Meier, E. J., Heaphy, E. A., Cohen, M. D., Schultheiss, O. C., (2009). Social Closeness Increases Salivary Progesterone in Humans. Hormones and Behavior, 56(1), 108-111.

      Heaphy, E., Dutton, J. E., (2008). Positive Social Interactions and the Human Body at Work: Linking Organizations and Physiology. Academy of Management Review, 33(1), 137-162.

      Roberts, L. M., Dutton, J., Spreitzer, G., Heaphy, E., Quinn, R., (2005). Composing the Reflected Best-Self Portrait: Building Pathways for Becoming Extraordinary in Work Organizations. Academy of Management Review, 4(30), 712-736.

      Roberts, L. M., Spreitzer, G., Dutton, J., Quinn, R., Heaphy, E., Barker, B., (2005). How to Play to Your Strengths. Harvard Business Review, 1(83), 75-80.

    Book Chapters:

      Kahn, W. A., Heaphy, E., (2013). The relational contexts of personal engagement at work. In C. Truss, K. Alfes, R. Delbridge & A. Shantz (Eds.) Employee engagement in theory and practice, : Routledge, pp 82-96.


      Stephens, J., Heaphy, E., Dutton, J. E., (2011). "High Quality Connections" Oxford Handbook of Positive Organizational Scholarship, : Oxford University Press, pp 385-399.


      Heaphy, E., (2007). Bodily Insights: Three Lenses on Positive Organizational Relationships, Mahwah: Dutton, J. & Ragins, B. (Eds.), Exploring Positive Relationships at Work: Building a theoretical and research foundation, pp 47-71.


      Dutton, J., Heaphy, E., (2003). The Power of High Quality Connections In Cameron, K., J.E. Dutton, and R.E. Quinn, Positive Organizational Scholarship, San Francisco: Berrett-Koehler Publishers, pp 263-278.


      Heaphy, E., Locke, K., Booth, B., (Accepted). Qualitative Organizational Research: Best Papers from the Davis Conference on Qualitative Research, vol. 3, in Embodied Relational Competence: Attending the Body in the Boundary-Spanning Work of Patient Advocates , Elsbach, K. & Bechky, B., : Information Age Publishing.


    Other Publications:

      Heaphy, E., (2009). Review of The Changing Face of Medicine: Women Doctors and the Evolution of Health Care in America. Ann K. Boulis and Jerry A. Jacobs.. (4, 54, 674-676).: Administrative Science Quarterly.


      Heaphy, E., Dutton, J. E., (2008). Integrating Organizations and Physiology: Getting Started. (4, 33, 1009-1010).: Academy of Management Review.


  • Research PresentationsOpen or Close

    Invited Lectures:

      Heaphy, E., (Presenter & Author), Junior Faculty Organizational Behavior Conference, The Role of Emotion Work in Everyday Occasions for Sensemaking and Sensegiving, Wharton School, Philadelphia, PA. (November 7, 2014).

      Heaphy, E., (Presenter & Author), Positive Relationships at Work Research Meeting, Embodied Relational Competence, Positive Relationships at Work Microcommunity, Philadelphia, PA. (March 21, 2014).

      Heaphy, E., (Presenter & Author), Academy of Management Meetings, Teaching Mindfulness in Negotiations, Academy of Management, Philadelphia, PA. (August 7, 2014).

      Heaphy, E., (Discussant), Academy of Management Meetings, Relationships, Relational Identification, Personal Identification: Similar yet Distinct Constructs?, Academy of Management, Philadelphia, PA. (August 7, 2014).

      Trefalt, S., (Presenter & Author), Heaphy, E., (Presenter & Author), Center for Gender in Organizations Speaker Series, The Relational Construction of Temporal Flexibility, Boston, MA. (December 9, 2013).

      Heaphy, E., (Panelist), Academy of Management, How to Build and Find a Microcommunity: Lessons from the Positive Relationships at Work Microcommunity, Orlando, FL. (August 10, 2013).

      Heaphy, E., (Author Only), Trefalt, S., (Presenter & Author), Wharton OB Conference, Autonomy v. Interdependence: How Professionals Navigate Intra-Firm “Free Markets” to Achieve Work-Life Balance, Philadelphia, PA. (November 16, 2012).

      Heaphy, E., (Presenter and Author), UC Davis Qualitative Research Conference, The Construction of Narratives as Boundary Objects: The Process of Emergent Problem-Handling by Boundary Spanners in Human Services Work, UC Davis, Davis, CA. (March 24, 2012).

      Heaphy, E., (Presenter & Author), Rules as Tools: Patient Advocates’ Rule Use in Two Hospital Types, University of Southern California, Management and Organizations Department, Los Angeles, CA. (September 18, 2009).

      Heaphy, E., (Presenter & Author), Rules as Tools: Patient Advocates’ Rule Use in Two Hospital Types, Massachusetts Institute of Technology, Organization Studies Group, Cambridge, MA. (October 30, 2009).

      Heaphy, E., (Presenter and Author), Academy of Management Meeting, High Quality Connections as a Resource for Making a Positive Difference in Work Organizations, Honolulu, HI. (August 1, 2005).

      Heaphy, E., (Presenter and Author), Mapping the Physiological Pathways underlying Positive Social Connections, Positive Connections and Health, Rackham Graduate School Interdisciplinary Workshop, Ann Arbor, MI. (May 1, 2004).

    Accepted Lectures:

      Heaphy, E., (Presenter & Author), Sixth International Symposium on Process Organization Studies, Organizational Smoothing: A Process Model of the Work of Handling Non-routine Problems, Rhodes, Greece. (June 19, 2014).

      Heaphy, E., (Presenter & Author), Booth , B. L., (Author Only), Locke, K., (Author Only), Eastern Sociological Society, Embodied Relational Competence, Baltimore, MD. (February 20, 2014).

      Heaphy, E., (Author Only), Trefalt, S., (Presenter & Author), Academy of Management Meetings, Process and Management Expertise: The Relational Construction of Temporal Flexibility, Philadelphia, PA. (August 4, 2014).

      Heaphy, E., (Presenter & Author), Lilius, J., (Presenter & Author), Feldman, E., (Presenter & Author), Positive Organizational Scholarship Conference, Reporting from the frontlines: How connections with clients shape employee voice behavior., Ann Arbor, MI. (June 14, 2013).

      Heaphy, E., (Presenter & Author), Lilius, J., (Presenter & Author), May Meaning Meeting, Reporting from the Frontlines: How Client Interactions Shape Voice Behavior. (June 12, 2013).

      Heaphy, E., (Presenter & Author), May Meaning Meeting, The Process of Developing and Deploying Plausible Accounts: The Work of Patient Advocates, Ann Arbor, MI. (June 11, 2013).

      Heaphy, E., (Co-Chair), Rogers, K., (Co-Chair), Academy of Management, Positive Relationships at Work: Expanding the Empirical Foundation of an Emerging Research Domain, Orlando, FL. (August 12, 2013).

      Heaphy, E., (Presenter & Author), Heaphy, E., (Presenter & Author), SMG Research Day, Navigating the Autonomy-Interdependence Paradox: Achieving temporal flexibility through workplace relationships in professional services, BU SMG, Boston, MA. (May 14, 2012).

      Trefalt, S., (Author Only), Heaphy, E., (Presenter and Author), Academy of Management Meeting, Autonomy v. Interdependence: How Professionals Navigate Intra-Firm “Free Markets" to Achieve Work-Life Balance, Boston, MA. (August 6, 2012).

      Heaphy, E., (Author Only), Academy of Management Meeting, Past, Present and Future Investigation of Positive Relationships at Work, Boston, MA. (August 4, 2012).

      Stephens, J., (Presenter and Author), Heaphy, E., (Author Only), Lindberg, A., (Author Only), Qualitative Research in Management and Organizations, Bringing the Body Back In: The Role of Bodily Action in Organizational Routines, University of New Mexico. (April 5, 2012).

      Heaphy, E., (Presenter & Author), Trefalt, S., (Presenter & Author), Wharton 4th Annual People and Organizations Conference, Autonomy v. Interdependence: How Professionals Navigate Intra-Firm “Free Markets” to Achieve Work-Life Balance, Wharton, University of Pennsylvania, Philadelphia, PA. (October 2011).

      Heaphy, E., (Presenter & Author), Research Day, Repairing Breaches with Rules: Embedded agency in the work of patient advocates, School of Management, Boston, MA. (June 2011).

      Heaphy, E., (Author Only), European Group for Organizational Studies, The embodiment of advocacy work: The case of patient advocates, European Group for Organizational Studies, Goteborg, Sweden. (July 2011).

      Stephens, J., (Presenter and Author), Heaphy, E., (Author Only), Carmeli, A., (Author Only), Dutton, J., (Author Only), Spreitzer, G., (Author Only), Bagozzi, R., (Author Only), Academy of Management Meetings, Relationship Capacity as a Source of Resilience in Individuals and Teams in the Workplace, San Antonio, Texas. (August 2011).

      Heaphy, E., (Presenter & Author), Academy of Management Meetings, Storytelling as a Means of Organizational Problem Handling: The Work of Patient Advocates, San Antonio, Texas. (August 2011).

      Heaphy, E., (Presenter & Author), Academy of Management Meetings, Rules in Problem-Handling Work: Coercive and Enabling Bureaucracy, Academy of Management, Montreal, Quebec. (August 9, 2010).

      Heaphy, E., (Author Only), Dutton, J. E., (Presenter & Author), Spreitzer, G., (Author Only), Stephens, J., (Author Only), Academy of Management Meetings, When and How Employees Lend a Hand: Facilitators of Compassion Outside of Work, Academy of Management, Montreal, Quebec. (August 9, 2010).

      Heaphy, E., (Presenter and Author), Society for Healthcare Consumer Advocacy Annual Conference, What Patient Advocates Taught One Professor about Making Organizational Change, Reno, NV. (April 1, 2009).

      Heaphy, E., (Other), Positive Organizational Scholarship Conference, Playing with Rules: Patient Advocates Rule Use in Two Hospital Types, University of Michigan, Ann Arbor, MI. (December 6, 2008).

      Heaphy, E., (Presenter and Author), Academy of Management Meeting, Learning about the Physiology of Positive Social Interactions, Philadelphia, PA. (August 1, 2008).

      Roberts, L., (Author Only), Caza, B., (Author Only), Heaphy, E., (Presenter and Author), Spreitzer, G., (Author Only), Dutton, J., (Author Only), Academy of Management Meeting, Becoming Your Best-Self: The Role of Contribution Stories in the Development of Positive Self-Construals, Philadelphia, PA. (August 1, 2008).

      Heaphy, E., (Presenter and Author), Academy of Management Meeting, Expanding the Construct of Engagement: Physiological Correlates and Sensory Awareness of the Body, Academy of Management. (August 1, 2008).

      Stephens, J., (Presenter & Author), Heaphy, E., (Author Only), Spreitzer, G., (Author Only), Dutton, J., (Author Only), National Academy of Management Meeting, Developing a Measure of High Quality Connections at Work, Academy of Management, Anaheim, CA. (August 2008).

      Roberts, L., (Presenter and Author), Caza, B., (Author Only), Heaphy, E., (Author Only), Spreitzer, G., (Author Only), Dutton, J., (Author Only), Academy of Management Meeting, Envisioning Capacity: How Professional Identity Shapes Positive Self-construal, Atlanta, GA. (August 1, 2006).

      Heaphy, E., (Presenter and Author), Roberts, L., (Author Only), Dutton, J., (Author Only), Spreitzer, G., (Author Only), Barker, B., (Author Only), Quinn, R., (Author Only), Academy of Management Meeting, Enacting the Reflected Best Self: How Jolts and Socially-Embedded Resources Enable Action in and beyond Organizations, New Orleans. (August 1, 2004).

      Heaphy, E., (Presenter and Author), Dutton, J., (Author Only), Academy of Management Meeting, Re-embodying Relationships at Work: Understanding the Physiological Effects of High Quality Connections, Seattle, WA. (August 1, 2003).

      Roberts, L., (Presenter and Author), Heaphy, E., (Presenter and Author), The Missing Link: Disappeared Connecting Work during Interracial Encounters, Denver, CO. (August 1, 2002).

  • Editorial And Review ActivitiesOpen or Close

    Heaphy, E., Academy of Management Review, Editorial Board Member, International, Standing Editorship (Edited Multiple Publications), Appointed, Academic. (July 1, 2014 - Present).

    Heaphy, E., Organization Science, Editorial Board Member, International, Standing Editorship (Edited Multiple Publications), Appointed, Academic. (2014 - Present).

    Heaphy, E., Journal of Management Inquiry, Editorial Board Member, International, Standing Editorship (Edited Multiple Publications), Appointed, Academic. (January 1, 2009 - Present).

    I was appointed to the JMI Editorial Board in 2009.


  • Awards and HonorsOpen or Close

    Distinguished Ph.D. Alumni Award, University of Michigan Ross School of Business, Research. (April 30, 2013).

    Best Paper Award, UC Davis Qualitative Research Conference, Research. (April 24, 2012).

    MOC Best Reviewer Award, Managerial and Organizational Cognition Division, Academy of Mangement, Service, Professional. (August 2009).

    Reviewers who write the best reviews of submissions to the annual conference receive this award.


    MOC Best Reviewer Award, Managerial and Organizational Cognition Division, Academy of Management, Service, Professional. (August 2006).

    Dykstra Award for Teaching Excellence, Ross School of Management, University of Michigan, Teaching. (2004).
    Award given for outstanding teaching by a doctoral student.